As of this winter before 2011, the news that the recession is over is shakey. More companies are enjoying higher profits, but the news is still bleak on the street-level. Specifically, 80% of all new hires are temporaries. But being a Temp is not a bad way to break into a company.
Especially if you do a good job, and are asked to come back, or are offered a long upcoming Temp assignment. This gives you time to decide if you really want to work for that company in a possible Perm job, as well as give that company time to decide if you'd be an asset to their team.
Once companies feel more secure coming out of the recession, it's expected that they will start hiring more Perm workers, that can offer those companies more stability and depth of knowledge long-term. As a good Temp, you could be their first choice to fill a Perm position. This is a win-win situation, since you get to go Perm in a company you've already worked in, and the company doesn't have to waste time soliciting resumes and conducting interviews.
I worked numerous clerical Temp or Temp-to-Perm jobs in Los Angeles in the last century. And all of my best jobs I got went Perm after I was repeatedly asked back for various Temp positions in those companies. So let me offer you some Tips, of how to offer the best possible impression, and maximize your chances of being offered a Perm clerical position in a company you really like:
- First of all, sign up with as many Temp clerical agencies as you can. You will probably have to apply in person. Be upbeat and professional, and make a good impression. Be sure you leave with a few assignment-slips, and the name and phone number of the person who will be receiving and sending out the assignments.
- Sign up with a variety of clerical Temp agencies, from just-clerical to special agencies (like for Legal or Medical, if you qualify). And even mixed agencies, like Manpower, which offers clerical thru light industry jobs. Some agencies will be non-producers for you, and you can stop calling them if they never give you an assignment in six months. But doing a good job with other agencies' assignments, will boost both your reliability in the eyes of those agencies, and might get you slight but steady income raises.
- Don't just wait for an assignment! Get up early and call each Temp agency right when they open, and ask if they have an assignment you can fill. This persistance will pay off. And, if you don't have a job for the next day, be sure and call all the agencies a half hour before they close, to see if they have any assignments for the next day.
- Dress to fit the company. Even if the temp assignment says "Casual Dress", arriving in a nice dress or skirt outfit with suitable "day makeup" on the first day will make a nice impression. Just make sure you wear professional but comfortable (not new) shoes, and not so much jewelry, scarves or hair clips that you can't perform your job tasks. After that first day, and you've seen how others dress, you adjust your wardrobe accordingly.
- Plan to arrive 10-15 minutes early to a new Temp assignment, since you'll probably have to wait in Reception for someone to take you back to your Temp desk and give you instructions. And be pleasant and positive with the Receptionist. Let her initiate any conversation after "Hello", and don't be negative. Some companies will ask that Receptionist how you behaved, since they aren't looking for unhappy, grumbly, gossipy, preoccupied with personal problems, stuck-up or know-it-all employees, even temporarily.
- Smile at everyone and be pleasant, but don't come on too strong or overly-friendly, with a forced toothy smile as you lunge at every new employee to shake their hand. Some employees may think that you are there only to try and steal their jobs, and others may get the impression that you might be a "run-everything" Control Freak type.
- Take a small briefcase or cloth bag to every temp job. In it, keep pens and pencils, Post It notes, a small notepad, and lunch or snacks. Noisily opening desk drawers, or bugging others for a pen or paper, makes you look unprepared and unprofessional. Sit down at your Temp desk and take out your own pen and notebook to write down your initial instructions, if there isn't an Instruction sheet left by the temporarily-gone employee, or handed to you by the person setting you up. You can go hunting for pen and paper and familiarize yourself with the desk, after you have received your instructions.
- If your Temp clerical position involves answering the phone, ask exactly how they want that phone answered. Then write that exact Greeting on a Post It Note and attach it to the phone. Your professionalism and polish by correctly answering that phone from the get-go will be noted.
- Attend to your tasks quickly and efficiently, but don't hesitate to ask for help if you get stuck. Sometimes the employee closest to you may be the best first resource for help. They may know the quirks of the machinery you are working on, or where the regular employee stores what in which computer or paper files.
- When you finish your tasks, ask your temporary supervisor what they have for you to do next. If they seemed stressed trying to think of something for you to do, assure them you would be happy to help someone else, and return to your area. If there are other clerical people nearby, casually ask if they have any tedious but simple tasks they've been putting off, that you could do. This will make a very good impression on the other employees, and it will get back to Personnel.
- If you are totally stumped for something else to do, do NOT read a book or magazine, unless you've been told that it is OK to do so. And don't gossip or be too nosey. Instead, explore the computer, but avoid playing video games or accessing sensitive files. Look around at any office equipment you are unfamiliar with, and ask someone who isn't busy to show you how to use it. This way, the more office equipment you know how to use, you can add to your Temp applications and your resume. As a last resort, when you have nothing to do, ask if you can take a Break or an early Lunch Period.
- Observe your surroundings. Are people happy and challenged? Or is everyone surly and unhappy? Do the supervisors and managers appear capable, positive and willing to work with new employees? Or are they just working their way up the corporate ladder, and are clearly careless or uninterested in their current job? These are all things you need to consider if you are asked to go Perm at that company.
- On a Break or during a slow period, take out your small notebook and make some notes. Put down the date, company, your temp "job", and the names of the supervisors/managers or other employees you interacted with. Write down primarily all verbal instructions that you don't want to forget, if you get asked back. "The CEO is Rick - never call him Richard." or "If the copier doesn't work, go find Joe Smith to fix it." These are not-so-insignificant things you can review in your notebook if you get called back to that company. And remembering these types of comments will make you look polished and professional, and truly interested in doing the best job you can.
- Do your best to stay out of office gossip. Especially since the gossipers' motivations may be murky. Plus, you may end up working for that "terrible" person, and end up liking him/her. If you have to work with a grumbly-gossiper, listen politely but say little, neither agreeing nor disagreeing, since you do NOT want it getting around "Even the Temp agreed with me!". Their rant about "the boss" may just mean they were bypassed for a promotion, got a smaller raise than they expected, or are having health or home problems that color their work environment too negatively. You can offer helpful suggestions, but don't buy into their negativity.
- Leave as you arrived, on-time and smiling. If you had a written Instruction sheet, ask the superviser/trainer if you can take it with you. This will be a great refreasher-course if you get asked back, but you don't want to just walk out with something that contains "sensitive information". (Make sure you fill out your temp slip, and get the correct person's signature.) Be sure to quickly thank the people who helped you, including the Receptionist, on the way out.
- If it is dark, and/or you parked in an isolated location, don't hesitate to ask for a guy to walk you to your car. Sometimes you can start asking around casually about 4PM, what males are also getting off at the same time as you, and if one of them is parked near your car. You can call or locate that man, and quietly ask him if he wouldn't mind walking you to your car. You don't want to come off "making demands" when you leave at 5-6PM, but your safety should be of concern to that company, as well as to you.
These Tips worked great for me, and I got some wonderful Perm jobs from companies that asked me back again and again as a Temp. I truly hope they work as well for you and other clerical Temp workers!
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